
The facilities manager's role is to cost effectively manage all the operational aspects of the facilities including environmental, safety, security and maintenance, and to manage in such a manner as to ensure the preservation of long term asset value, and "building-user satisfaction".
The Facilities Manager, sometimes referred to as "the FM", should be seeking to:-
1. improve efficiencies on a continual basis, thereby contributing to the core business of the building owner,
2. to keep operating costs at a minimum so as to achieve maximum return on investment,
3. to create an optimal environment in which the occupants of the facilities can function, and
4. to ensure statutory and regulatory compliance.
Facilities management (FM) can involve a high level of out-sourcing where the services of external organizations are utilized in lieu of internally provided services. Out sourcing has been been successfully used to drive down costs, with the added benefit of allowing the buildings/business owners to concentrate on their core business interests. In view of this, many building owners, nowadays will out-source their FM.
FM is a multi-disciplinary field which is dedicated to caring for commercial and public sector buildings such as office facilities, shopping centers, industrial complexes, schools, universities, hospitals, corporate complexes and retail facilities.
FM can involve disciplines such as:
- Mechanical (including HVAC)
- Building management (BMS) & control systems
- Electrical
- Fire prevention systems
- Space management
- Security systems
- Occupational health & safety (OH&S)
- Environmental safety
- Cleaning
- Energy sustainability
- Moving & relocations
- Waste management
- Personnel supervision
- Grounds maintenance
- Financial control
- Strategic planning
- Contract administration
- Project, operations and contract management
Although FM is an area of management that draws a broad range of knowledge spanning many disciplines, as listed above, FM has in itself over the last 15 years or so, has developed into a specialized area of management. In addition to the disciplines above, a facility manager needs to also to be knowledgeable in areas such as finance, real estate and law. The knowledge and skills required will depend on the type of buildings being looked after and whether the role is more strategic or operational.




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What is Facilities Management?